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FAQ

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SHIPPING

When will my order arrive?

As soon as your order ships, you will receive an email notification with tracking and delivery information. Standard prints that do not require your approval will normally ship within 3 days of purchase, while personalized prints that require your approval may a few days to design. Once you approve your digital proof via email, it will be in the mail within 1–3 days. Packages within the US generally make it to their destination within a week, while international orders can take up to 3+ weeks.

What shipping service do you use?

To keep shipping costs down, I use USPS First Class Mail on most orders (packages weighing over 13oz will be sent Priority mail). USPS 2-3 Day Priority may be selected at checkout for an additional charge (International customers: contact me first if you would like a quote for Priority or Express mail).

What are your shipping rates?

I offer flat rate shipping: $3.50 within the US, $9 to Canada, and $14 international on all orders.

How will my prints be packaged?

Prints sized up to 11x14” will be packaged in a cello sleeve, backed with sturdy cardboard, and shipped flat in a rigid mailer. Prints and posters 12x16” and larger will be wrapped in poly bags and shipped in a heavy duty bend proof tube.

My prints were damaged in transit, what should I do?

I make every effort to ensure a safe delivery of my products. Unfortunately, accidents and mishandling do occur on occasion. If your prints arrive damaged, please contact me to arrange for replacements.

Can I send my order directly to a gift recipient?

Certainly—just enter the recipient's information in the Shipping section. You may also leave a note at checkout to include a printed gift message. Receipts are not included with any orders.



PRINTS + ORDERS

What’s your return policy?

Because each item is custom made for you, I am unable to offer refunds. If there is a physical defect in the print however, I am happy to replace it for you. While I strive to provide artwork that matches the images online as closely as possible, please keep in mind the color variations between web and print and from monitor to monitor. If you have any questions about an item before purchasing, do not hesitate to ask first!

What materials do you use?

All prints and posters are made using archival inks and premium heavyweight smooth matte paper—fade resistant for up to 200 years behind glass.

Can I purchase a digital file of your work instead of the print?

To purchase a digital file of a personalized design (contact me if you are unsure if your print qualifies), simply purchase the item as normal and use the code DIGITALFILE at checkout (Note: Only use this code if you do not wish to receive the prints via mail). Your proof will be emailed via high resolution JPG or PDF (your choice). I do not offer digital files of any of my basic designs (ie city maps) due to copyrights.

Can I use a custom color?

Certainly. Feel free to describe your color in the additional instructions box at checkout, or contact me first if you have a picture you'd like me to match. On this note—keep in mind that if you re-order a print at a later date, I cannot guarantee the colors will be an exact match to the print you already have (due to periodic equipment upgrades or adjustments to the color palette).

Do you offer framing services?

All of my prints come unmatted and unframed to keep costs down. I’ve carefully chosen my sizes to fit the most common frame sizes and make decorating your walls as easy (and inexpensive) as possible. Check out my framing guide for more information.

Will I be charged sales tax?

Jenna Sue Design Co. is required to collect sales tax on all orders shipped to California addresses.

Do you offer wholesale?

Yes. Please contact me for wholesale inquiries.


MAPS

How do you make your maps? Are they accurate?

The process is equally as technical as it is artistic. I analyze each city’s unique structure to determine the best possible map location and range. I then digitally trace the roads using professional illustration software. In many cases, not every road can be included—this is where artistic judgment comes into play. I make every effort to ensure accuracy, however these maps are meant to serve primarily as an artistic representation of the city.

Are you ever going to make (insert city name here)?

I only create new maps are when they are custom ordered. They are then added to my in-stock map collection. You can purchase a new city here.

Will I be able to see a proof of a custom city before I purchase?

Sorry but no, the map must be purchased before the work is done.

Can I modify a map that’s already in stock?

Yes you can, however you’d need to purchase a custom map for any changes to the map structure. I am happy to change the text/label at no cost.

I purchased a custom map, can I make as many changes as I want?

It depends. While I will do my best to make sure you are 100% happy with your map purchase, it is also important for me to preserve the integrity of my work and keep each map in line with the intended concept. There are certain requests I am unable to accommodate, including additional graphics/overlays to the map, excessive amounts of roads/streets, multi-colors, etc. Each request will be considered, but it is ultimately up to my discretion. Please ask in advance if you have special requests.

I purchased a custom map am not happy with the proof. Can I get a refund?

If there is anything I can do to make you happy with the map, I will try my best to do so. If you are unhappy with the way the city lines appear, please understand that I can not change the road structure and make the city look like something it is not. If you have any concerns or hesitation on how the city will translate into a map, please contact me beforehand and I will give you my opinion on the best approach. I unfortunately can not offer custom map refunds once the work has been done.



DISCLAIMER

By visiting jennasuedesign.com, you agree that you will not copy, print, download or reproduce any product by any means. Jenna Sue Design Co. can not be held responsible for any shipping delays or customs fees and taxes.

 

PRIVACY POLICY

 

This privacy policy sets out how Jenna Sue Design Co. uses and protects any information that you give while using www.jennasuedesign.com

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Jenna Sue Design Co. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from April 2015.

 

What we collect

 

We may collect the following information:

 

  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

 

What we do with the information we gather

 

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

 

  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

 

Security

 

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

How we use cookies

 

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

 

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Advertising

 

Some of our advertisers occasionally serve you cookies as well. We do not have control over cookies placed by advertisers. We may use advertising service vendors to help present advertisements on the website. These vendors may use cookies, web beacons, or similar technologies to serve you advertisements tailored to interests you have shown by browsing on this and other sites you have visited, to determine whether you have seen a particular advertisement before and to avoid sending you duplicate advertisements. In doing so, these vendors may collect non-personal data such as your browser type, your operating system, Web pages visited, time of visits, content viewed, ads viewed, and other clickstream data. The use of cookies, web beacons, or similar technologies by these advertising service vendors is subject to their own privacy policies, not ours, and Service Provider disclaims all liability in connection therewith.

 

Links to other websites

 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

 

You may choose to restrict the collection or use of your personal information in the following ways:

 

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us.

 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

 

Opt Out

 

For information about opting out of the Blogger Network and ad serving partners please visit http://www.thebloggernetwork.com/privacy-policy/

 

If you believe that any information we are holding on you is incorrect or incomplete, please contact us.

 

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